Returns & Exchanges
At Shoe Market NYC, we want you to love your stride, so we offer a seamless 30-day return policy for all unworn footwear in its original packaging. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Footwear
Securely place the unworn shoes in their original brand box and set them inside a protective shipping mailer or carton.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking receipt until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing